Refund and Returns Policy

At NutraNestia, we want you to love every product you bring into your home. If you are not completely satisfied with your purchase, we are here to help.

This Refund and Returns Policy explains our return process, eligibility requirements, and refund options.

1. Returns Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required
  • The return request must be submitted within the return period

Items that are used, damaged, or missing original packaging may not be eligible for a refund.

2. How To Start A Return

To request a return, please contact our customer support team with:

  • Your order number
  • Name used for the purchase
  • Reason for the return
  • Photos of the product (if the item arrived damaged or defective)

Our team will review your request and provide further instructions.

Please do not send items back before receiving return instructions from our support team.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong item was delivered
  • The product has a manufacturing defect

We recommend using a trackable shipping method when returning items.

NutraNestia is not responsible for packages lost during return shipping.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method
  • Processing times may vary depending on your payment provider
  • Shipping costs are non-refundable unless the return is due to an error on our part

Please allow several business days for your refund to appear in your account.

5. Damaged Or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos showing the problem

We will review the request and provide an appropriate solution, such as a replacement or refund.

6. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return the original product following our return process and place a new order separately.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to improper use
  • Products without original packaging
  • Clearance or final sale items (when applicable)
  • Personalized or customized products

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled and must follow our return procedure.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

NutraNestia
Email: support@nutranestia.com

Thank you for choosing NutraNestia. We appreciate the opportunity to help you create a more comfortable and beautiful home.